A help desk can provide service to users by performing all of the following tasks except ________.

Question

Quizplus · Accepted Answer

A help desk is responsible for handling all user inquiries and providing effective solutions to their problems. One of the key tasks of a help desk is to create a method for recording and tracking user complaints, as this helps to identify recurring issues and patterns. Help desk agents should also make an effort to gather feedback from users to measure their satisfaction with the service provided. However, reporting users' questions to their supervisors is not typically a task performed by the help desk. Instead, this responsibility typically falls on department managers or team leaders who oversee the use of technology within the organization.

A Help Desk Can Provide Service to Users by Performing