Jeff, a supervisor at a restaurant, tells his employees that they are required to cook and deliver food on time to customers. Jeff sets timely delivery as their basic expectation for performance. According to the process of performance appraisal, which of the following steps should Jeff take next?

Question

Quizplus · Accepted Answer

After setting expectations, the next step in performance appraisal is to establish and communicate how the performance will be measured. This step is important for ensuring that employees understand the criteria being used to evaluate their performance and can work to meet those criteria. Once the measurement system is established, Jeff can then observe and measure the performance of his employees, conduct training programs as needed, and set objectives for future appraisals.

Jeff, a Supervisor at a Restaurant, Tells His Employees That