Phil and Neville are junior tele salespeople at a marketing firm. Since their marketing firm requires employees to take turns and perform various jobs, they are now learning the roles and tasks of the field salespeople at their firm. This is an example of

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Cross-training involves training employees to perform multiple roles or tasks within the organization. In this case, Phil and Neville are being trained to perform the roles and tasks of field salespeople. Vestibule training involves simulating the work environment in a separate area or classroom, while apprenticeship involves learning from a skilled worker through on-the-job training. Off-the-job training involves training away from the workplace, such as attending conferences or seminars.

Phil and Neville Are Junior Tele Salespeople at a Marketing