In the context of coaching an employee, when an employee makes a mistake, the supervisor should
A) focus primarily on the perceived deficiencies in the employee's character.
B) work with the employee, focusing on solving the problem.
C) call for a meeting and reprimand the concerned employee.
D) authoritatively dictate to the employee as to how he or she is expected to perform.

Question

Quizplus · Accepted Answer

When an employee makes a mistake, the supervisor should work with the employee, focusing on solving the problem. It is important for the supervisor to provide constructive feedback, help the employee identify the cause of the mistake, and collaborate with the employee on solutions. This approach helps the employee grow and develop and ultimately improves their performance. Focusing primarily on perceived deficiencies in the employee's character or using an authoritarian approach can be demoralizing for the employee and may not effectively address the root cause of the mistake. Calling for a meeting and reprimanding the employee may also be counterproductive as it can lead to defensiveness rather than a collaborative problem-solving approach.

In the Context of Coaching an Employee, When an Employee