Two supervisors, Jake and Gareth, have a conflict about the use of shared resources in their organization. Both Jake and Gareth understand the conflict. Jake states the problem of shared resources to Gareth. According to the conflict resolution process, which of the following steps should Jake take next?
A) He should listen to Gareth's response.
B) He should reiterate the problem to Gareth and other teams in the organization.
C) He should talk immediately to the top management.
D) He should immediately have a brainstorming session with Gareth about possible solutions to the problem.

Question

Quizplus · Accepted Answer

The next step in the conflict resolution process after stating the problem is to listen to the other person's response. This allows for a better understanding of each other's perspective and helps to find a mutually beneficial resolution. Option B may be necessary but should come after hearing Gareth's response. Option C may be premature without exploring possible solutions and hearing from other teams. Option D skips a necessary step in the conflict resolution process.

Two Supervisors, Jake and Gareth, Have a Conflict About the Use