Which of the following reactions should be avoided by a supervisor when an employee says, "You always give me the dirty assignments?"
A) Letting the employee vent those feelings and then getting down to discussing the problem
B) Trying to interpret the problem in the terms the supervisor would use to express the problem
C) Showing his or her power and authority by being angry and defensive
D) Finding out what specific actions the employee is referring to

Question

Quizplus · Accepted Answer

Showing anger and defensiveness will only escalate the situation and create more tension between the supervisor and employee. It is important to listen to the employee's concerns and try to understand their perspective. Options A, D, and even B can be helpful in addressing the issue in a constructive manner.

Which of the Following Reactions Should Be Avoided by a Supervisor