When James, the receptionist of a marketing firm, asks his manager for a raise, he is using ________ communication.
A) upward
B) diagonal
C) lateral
D) grapevine

Question

Quizplus · Accepted Answer

James is asking his manager for a raise, which involves upward communication - communication from a subordinate to a supervisor or manager. Diagonal communication involves communication between different departments or levels in an organization, lateral communication involves communication between colleagues or peers at the same level, and the grapevine refers to unofficial communication channels within an organization.

When James, the Receptionist of a Marketing Firm, Asks His