A supervisor who wants to reinforce or change group norms will have the greatest success by
A) enforcing strict rules against group norms.
B) involving top management in dealing with undesirable group norms.
C) focusing on the high-status members whom other group members tend to mimic.
D) trying to increase the cohesiveness of the group by promoting new activities.

Question

Quizplus · Accepted Answer

Focusing on high-status members who are influential in the group is likely to have the greatest success in reinforcing or changing group norms. These members are often seen as role models by other group members and are more likely to influence their behavior. Enforcing strict rules may cause resistance and resentment from group members, while involving top management may not be as effective if the high-status members are not on board. Trying to increase cohesiveness through new activities may not necessarily address the specific norms that need to be reinforced or changed.

A Supervisor Who Wants to Reinforce or Change Group Norms