Brenda is frustrated with the peaks and troughs in her business as a tailor and garment alteration service. Given that she is not producing a tangible product, she has to wait for customers to bring her work. Then, when customers do come along, they are usually in a hurry to receive their clothing. Because she cannot produce a product in slow times and inventory it for the busy seasons, she has to suffer through some extreme peak periods and slow periods. Brenda's business exemplifies the service characteristic of:

Question

Quizplus · Accepted Answer

Brenda's business exemplifies the perishability characteristic of services because she cannot inventory her service for busy periods and has to suffer through extreme peak periods and slow periods. This is because her services cannot be stored for future use.

Brenda Is Frustrated with the Peaks and Troughs in Her