When union and management come to an impasse, Sarah works as a neutral third party who assists them privately and collectively to identify issues and to develop proposals for resolution. This process is known as ________.
A)collective bargaining
B)mediation
C)arbitration
D)strikebreaking

Question

Quizplus · Accepted Answer

The process described in the statement is mediation, where a neutral third party assists in resolving a dispute between union and management. Collective bargaining is the process of negotiations between union and management to reach a collective agreement. Arbitration is when a neutral third party acts as a judge and makes a binding decision to resolve the dispute. Strikebreaking is when an organization hires replacement workers during a strike to keep operations running.

When Union and Management Come to an Impasse, Sarah Works