Which of the following metrics would be part of the "internal operations perspective" in the Balanced Scorecard?
A)return on investment
B)fill rate
C)number of credit claims
D)units shipped per employee

Question

Quizplus · Accepted Answer

Units shipped per employee is a metric related to internal operations as it measures the efficiency and productivity of employees in the organization. Return on investment is a metric related to financial perspective, fill rate is related to customer perspective, and number of credit claims is related to the learning and growth perspective.

Which of the Following Metrics Would Be Part of the "Internal