What Is the Best Analysis of This Described Nurse-Patient Interaction

What is the best analysis of this described nurse-patient interaction? Patient: I get discouraged when I realize I've been struggling with my problems for over a year.
Nurse: Yes you have, but many people take even longer to resolve their issues.You shouldn't be so hard on yourself.

A) The nurse has responded ineffectively to the patient's concerns.
B) The patient is expressing lack of willingness to collaborate with the nurse.
C) The patient is offering the opportunity for the nurse to revise the plan of care.
D) The nurse is using techniques that are consistent with the evaluation step of the nursing process.