From the customer's point of view, a capability can be a core competence if it is:
A)easily accessible to workers
B)supported by the top management team
C)valuable and non-substitutable
D)a stable feature of the firm's environment

Question

Quizplus · Accepted Answer

A core competence is a capability that is unique, valuable, and non-substitutable. Therefore, the best choice is C, as it describes a capability that is valuable and cannot be easily replaced by competitors, making it a core competence. The other choices, A, B, and D, are not sufficient to determine if a capability is a core competence.

From the Customer's Point of View, a Capability Can Be