In what way did Federal Express reconfigure the value chain that has resulted in changing the nature of the delivery business?
A) Decreased its technological development activity
B) Changed from an informal to a formal firm infrastructure
C) Reconfigured its outbound logistics and human resource management
D) Changed its procurement policies and procedures

Question

Quizplus · Accepted Answer

Federal Express reconfigured its outbound logistics by introducing the hub-and-spoke system, where packages were transported through a central hub rather than directly from origin to destination. This allowed for more efficient sorting and faster delivery times. Additionally, the company invested heavily in its human resource management, providing extensive training for employees and emphasizing a customer-centric culture. These changes transformed the delivery business by improving speed and reliability, and setting a new standard for customer service.

In What Way Did Federal Express Reconfigure the Value Chain