Sales managers can reduce the amount of role ambiguity and conflict the sales force experiences by:
A) Giving them an input in determining the standards by which they are evaluated
B) Providing them with sales training opportunities
C) Giving salespeople a greater voice in what they do and how they do it
D) Altering the organization's span of control
E) Any or all of the above

Question

Quizplus · Accepted Answer

All of the choices listed can help reduce role ambiguity and conflict among the sales force. Giving salespeople input in determining evaluation standards can clarify expectations and reduce uncertainty. Providing sales training opportunities can improve skills and knowledge, leading to greater confidence and understanding of job responsibilities. Giving salespeople a greater voice in decision-making can increase motivation and job satisfaction. Altering the organization's span of control can help managers better supervise and support salespeople, leading to clearer direction and less conflict.

Sales Managers Can Reduce the Amount of Role Ambiguity and Conflict