Many organizations have realized that customer service is a key element of supply chain management. Firms the world over have discovered that customer service is closely related to customer satisfaction and the sale of goods and services. The logistics manager who seeks to provide clients with complete customer service must satisfy those clients in terms of each of the following EXCEPT:

Question

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The materials handling and warehousing costs are not directly related to customer satisfaction or complete customer service. While it is important for the logistics manager to keep costs low, this does not necessarily have a direct impact on the customer's experience or satisfaction. The other options (B, C, and D) are all closely related to customer service and are important factors in ensuring customer satisfaction.

Many Organizations Have Realized That Customer Service Is a Key