Each of the following is an example of how services to consumers are adding dimensions of authenticity, EXCEPT:
A)Retailers providing dressing rooms large enough for friends and electronic mirrors that allow texting anyone whose opinion might be needed.
B)Nike's customization service, NIKEiD.com, allows customers to design shoes according to their exact preferences.
C)Progressive Insurance sends "Immediate Response Vehicles" to the site of an accident so that an adjuster can handle emergencies.
D)An increase in automated bank machines (ABMs), kiosks, and credit card readers.

Question

Quizplus · Accepted Answer

The other options all offer personalized or responsive services that add a dimension of authenticity to the customer experience, whereas the increase in automated machines takes away from the personal touch and can feel less authentic to consumers.

Each of the Following Is an Example of How Services