Which of the following is NOT a point in the customer contact audit for the Arizona Grill, serving Southwestern food?
A)Host/hostess seats the customer.
B)Chef making adjustments to the dish preparation based upon the availability of ingredients.
C)Food server discusses wine list.
D)Food is delivered to the table by kitchen staff.

Question

Quizplus · Accepted Answer

The customer contact audit focuses on points of contact between the customer and the restaurant staff. Adjustments to dish preparation based on ingredient availability would not typically be a point of contact between the customer and staff. The other options (host/seating, server discussing wine, food delivery) are all points of contact that the audit would assess.

Which of the Following Is NOT a Point in the Customer