The average time a customer should expect to wait can be calculated using just the mean arrival rate and the mean service rate.

Question

Quizplus · Accepted Answer

The average time a customer should expect to wait in systems like queues can be calculated using the mean arrival rate ($\lambda$) and the mean service rate ($\mu$) through formulas derived from Queueing Theory, such as those found in the M/M/1 queue model.

The Average Time a Customer Should Expect to Wait Can