Which one of the following is not true of multiple queue configurations?
A) Jockeying is eliminated.
B) Division of labor is possible.
C) Service provided can be differentiated.
D) The FCFS rule is not always followed.

Question

Quizplus · Accepted Answer

Jockeying, which refers to customers switching between queues to find a shorter or faster-moving line, is not eliminated in multiple queue configurations. In fact, multiple queues can sometimes encourage jockeying as customers try to choose the best queue for themselves.

Which One of the Following Is Not True of Multiple