Workshift scheduling attempts to deal with the service utilization problem by controlling the demand for the service and partitioning it so that utilization is uniform.

Question

Quizplus · Accepted Answer

Workshift scheduling primarily focuses on matching the supply of labor (workers) to the demand for services, rather than controlling the demand for the service itself. It aims to ensure that enough workers are available during peak times and that labor is used efficiently during off-peak times.

Workshift Scheduling Attempts to Deal with the Service Utilization Problem