Cross training of employees as a strategy to increase flexibility is feasible only when there exist tasks, the demands for which peak at different times.

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Cross training employees allows for them to be able to perform different tasks and switch between them as needed. This strategy is most effective when there are tasks that have varying demands throughout the year or within different periods, allowing for employees to be utilized in different areas as needed. If all tasks have the same demand and require the same skills, cross training would not provide much flexibility.

Cross Training of Employees as a Strategy to Increase Flexibility