A cruise ship has available a certain number of rooms in each of 10 categories of appointments ranging from a two-bunk inside cabin to a suite with an outside patio and indoor sitting area. If a passenger requests a sailing date in which the desired cabin is sold out, which of the following actions would be considered the least viable alternative for the cruise line?
A) Offer an upgraded cabin at a reduced price.
B) Attempt to steer the passenger to an available date.
C) Overbook the cabin.
D) Offer a downgraded cabin with special privileges such as a $100 certificate for use in the casino.

Question

Quizplus · Accepted Answer

Overbooking the cabin is not a viable alternative as it can lead to potential problems and inconveniences for both the passenger and the cruise line. The other options, such as offering an upgraded cabin at a reduced price, attempting to steer the passenger to an available date, or offering a downgraded cabin with special privileges, are all reasonable alternatives that can satisfy the passenger's needs and maintain a positive relationship with them.

A Cruise Ship Has Available a Certain Number of Rooms