Continuous improvement is a valuable concept, but it lacks measurement techniques.
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Q7: Data Envelopment Analysis (DEA) is a method
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Q9: ISO 9002 does not apply to organizations
Q10: The Malcolm Baldrige Quality Award measures the
Q11: Which pair of parameters describes the "candidates
Q13: The objective of Six Sigma is to
Q14: The fishbone chart offers a structured approach
Q15: Because customers participate directly in the service
Q16: Data Envelopment Analysis (DEA), when used repeatedly,
Q17: Lean service is based upon the Toyota
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