A service guarantee becomes a service winner when it covers all aspects of the service.

Question

Quizplus · Accepted Answer

A service guarantee that covers all aspects of the service can give customers peace of mind and confidence in the service provider, ultimately resulting in a service winner. If the guarantee only covers certain aspects of the service or is limited in scope, it may not have the same impact on customer satisfaction and loyalty.

A Service Guarantee Becomes a Service Winner When It Covers