Managing evidence of information is the key to closing the gap between customer perception and service delivery.

Name: Managing evidence of information is the key to closing the gap between customer perception and service delivery.
Brand: Quizplus
Rating: 4.8 (28 reviews)

Question

Quizplus · Accepted Answer

By managing evidence of information, such as communication with customers, service records, and feedback, a company can ensure that it delivers on customer expectations, thus closing the gap between customer perception and service delivery.

Managing Evidence of Information Is the Key to Closing the Gap