The majority of difficulties in customer/employee interactions are caused by unrealistic expectations of the customers.

Question

Quizplus · Accepted Answer

Many times, customers may have unrealistic expectations of what can be achieved in a particular interaction or situation. This can lead to frustration and conflict between the customer and the employee. However, it is important to note that there may be other factors at play as well, such as misunderstandings, communication breakdowns, or inadequate training of employees.

The Majority of Difficulties in Customer/employee Interactions Are Caused by Unrealistic