Serving a disabled person is an example of an unreasonable demand.
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Q21: Some organizations use a website for internal
Q22: Delegation is acting on another's behalf.
Q23: Which interviewing technique would be appropriate to
Q24: Customer and server interact face-to-face in technology-mediated
Q25: Employee empowered service companies have committed to
Q27: A service organization's culture is communicated by
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Q31: In an organization that has empowered its
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