Which interviewing technique would be appropriate to determine how a potential employee would react in a service encounter?
A) Situational vignette.
B) Abstract questioning.
C) Direct questioning.
D) Acting as a customer.

Question

Quizplus · Accepted Answer

A situational vignette presents a hypothetical scenario to the interviewee and asks them how they would respond. This would be an appropriate technique to determine how a potential employee would react in a service encounter.

Which Interviewing Technique Would Be Appropriate to Determine How a Potential