The most common reason for difficulties during the interaction of customers and contact personnel is ________.
A) unreasonable demands
B) a technical breakdown in service delivery
C) incompetent contact personnel
D) a lack of attention to detail by contact personnel

Question

Quizplus · Accepted Answer

Unreasonable demands from customers are often the most common reason for difficulties during interactions, as they can lead to misunderstandings and dissatisfaction regardless of the competence or attention to detail of the contact personnel.

The Most Common Reason for Difficulties During the Interaction of Customers