The most important attribute of customer-contact personnel is ________.
A) education
B) sales related knowledge
C) intelligence
D) empathy for the customer

Question

Quizplus · Accepted Answer

Empathy for the customer is the most important attribute of customer-contact personnel because it enables them to understand and relate to the customer's needs and concerns, and ultimately provide better customer service. While education, sales related knowledge, and intelligence are important, they do not necessarily translate into good customer service without empathy.

The Most Important Attribute of Customer-Contact Personnel Is ________