Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal. Rattled, the waiter expresses his confusion to the maitre d'. This breakdown in customer interaction can best be described as ________.
A) unacceptable service
B) slow performance
C) unacceptable treatment of employees
D) unreasonable demands

Question

Quizplus · Accepted Answer

The customer's refusal of a corrected meal, which was initially complained about for being cold and then served hot as per the complaint, indicates unreasonable demands rather than issues with the service itself, slow performance, or treatment of employees.

Consider the Following Vignette