Which of the following firms has an encounter not dominated by the service organization?
A) Enterprise Rent-A-Car.
B) H & R Block.
C) McDonald's.
D) Jiffy Lube.

Question

Quizplus · Accepted Answer

Enterprise Rent-A-Car involves a significant level of customer interaction where the customer has more control over the service experience, unlike the other options where the service organization typically dominates the encounter.

Which of the Following Firms Has an Encounter Not Dominated