Service winners are the competitive dimensions used by customers to decide among qualified service providers.

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Service winners are indeed the competitive dimensions used by customers to decide among qualified service providers. These dimensions can vary depending on the industry and customer preferences, but commonly include factors such as price, quality, responsiveness, reliability, and convenience. Identifying and excelling in these service winners is crucial for companies to gain a competitive advantage and attract and retain customers.

Service Winners Are the Competitive Dimensions Used by Customers to Decide