The innovation of moving from a "country" store where the proprietor fills the shopper's list with items that are kept behind the counter to a self-service supermarket where the shopper fills a cart with items represents a move between which of the following pairs of competitive stages?
A) From available-for-service to journeyman
B) From available-for-service to distinctive competence achieved
C) From journeyman to distinctive competence achieved
D) From distinctive competence achieved to world class service delivery

Question

Quizplus · Accepted Answer

The transition from a "country" store to a self-service supermarket represents a significant innovation in service delivery, moving from a basic level of service (available-for-service) to a more advanced and efficient system (distinctive competence achieved) that enhances customer experience and operational efficiency.

The Innovation of Moving from a "Country" Store Where the Proprietor