Interstate Insurance Is Looking to Upgrade the Company's Information Technology

Interstate Insurance is looking to upgrade the company's information technology. Information technology is used for a variety of purposes, so the company needs to prioritize its needs and find out in what areas the company needs to improve its information technology.
Many at Interstate feel that the information systems at the company are not sufficiently tailor-made to each of the functions of the different departments. Which of the following issues is most relevant to deciding whether this should be a priority?
The degree to which the various departments differ in their work functions
The last time that employees' hardware at their workstations was updated
The extent to which customers are satisfied with their online experience with the company
Whether the marketing department uses data mining to get information on customers
Whether the company's executives are confident about the direction the company is taking