When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of
business process re-engineering.
ISO 9000.
getting close to the customer.
back to basics.
six sigma.

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The Answer of When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of
business process re-engineering.
ISO 9000.
getting close to the customer.
back to basics.
six sigma.

When Caterpillar Financial Services Changed the Whole Payments and Financing