Service capacity is the number of customers per day the firm's service delivery systems are designed to serve.

Question

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Service capacity refers to the maximum number of customers that the firm's service delivery systems are designed to accommodate in a given time period, typically a day or a week. This includes the capacity of physical resources such as facilities, equipment, and staffing, as well as intangible resources such as information systems and customer support.

Service Capacity Is the Number of Customers Per Day the Firm's