The four primary activities of concern in service response logistics are the management of:
A)Distribution channels,service quality,reputation and waiting times
B)Service capacity,waiting times,distribution channels and service quality
C)Labor standards,distribution channels,waiting times and service quality
D)Service capacity,visual workplace,waiting times and distribution channels

Question

The four primary activities of concern in service response logistics are the management of:
A)​Distribution channels,service quality,reputation and waiting times
B)​Service capacity,waiting times,distribution channels and service quality
C)​Labor standards,distribution channels,waiting times and service quality
D)​Service capacity,visual workplace,waiting times and distribution channels

Quizplus · Accepted Answer

The four primary activities of concern in service response logistics are service capacity, waiting times, distribution channels, and service quality. Service capacity management ensures that the necessary resources are available to meet customer demand. Waiting time management is important because customers do not like to wait, and long waits can lead to dissatisfaction. Distribution channel management is essential for ensuring that service is accessible to customers when and where they need it. Service quality management ensures that customers receive the level of service they expect and that any problems are resolved quickly and effectively.

The Four Primary Activities of Concern in Service Response Logistics