As capacity utilization approaches 1.0, which of the following tends to happen?
A) Services become more congested
B) Service times decrease
C) Wait times decrease
D) Perceived quality of service improves

Question

Quizplus · Accepted Answer

As capacity utilization approaches 1.0, services become more congested. This indicates that the level of demand is exceeding the capacity of the service provider to efficiently and effectively serve the customers, leading to overcrowding and longer wait times. Therefore, as the capacity utilization approaches 1.0, the quality of service tends to decline.

As Capacity Utilization Approaches 1