Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
A)Cross-training and sharing employees
B)Utilizing technological tools like computers and automated systems
C)Utilizing fewer facilitating products
D)Using customers to provide services

Question

Which of the following would NOT be considered an acceptable option in managing capacity when demand exceeds available service capacity?
A)​Cross-training and sharing employees
B)​Utilizing technological tools like computers and automated systems
C)​Utilizing fewer facilitating products
D)​Using customers to provide services

Quizplus · Accepted Answer

Utilizing fewer facilitating products would not be an acceptable option for managing capacity when demand exceeds available service capacity because it could degrade the service quality or the customer experience. Instead, options like cross-training employees, using technology, and involving customers in service provision are ways to effectively manage and potentially increase capacity to meet higher demand.

Which of the Following Would NOT Be Considered an Acceptable