World-class performance measures can be used in different functional areas of a firm to satisfy objectives, enhance the value of the firm's products and services, and increase customer satisfaction by providing measures in which of the following capability area(s)?
A) Quality
B) Cost
C) Customer Service
D) All of the above

Question

Quizplus · Accepted Answer

World-class performance measures can be used to enhance the quality of products and services (Quality), reduce costs (Cost), and improve customer satisfaction (Customer Service). Therefore, the correct answer is D, all of the above.

World-Class Performance Measures Can Be Used in Different Functional Areas