If,as a manager,you were to give the sales staff in your store the authority to resolve customer problems,including the authority to decide whether to issue refunds or replace the merchandise,you would be using the technique of:

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Job enrichment involves giving employees more control and decision-making power over their work. By giving sales staff the authority to resolve customer problems and make decisions about refunds or replacements, they are being enriched with more responsibilities and decision-making power, which can lead to greater job satisfaction and motivation.

If,as a Manager,you Were to Give the Sales Staff in Your