How well the design of a product or service meets and exceeds the needs and expectations of the customer is called:
A)Process capability.
B)Quality of conformance.
C)Quality of performance.
D)Quality of design.
E)Process control.

Question

Quizplus · Accepted Answer

Quality of design refers to how well a product or service meets and exceeds the needs and expectations of the customer. It includes features, aesthetics, reliability, durability, and other aspects of design that allow the product or service to perform as expected and provide value to the customer.

How Well the Design of a Product or Service Meets