Research indicates that delivering corporate bad news by email rather than in person helps ensure a more accurate message.
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Q11: If you write a bad-news letter instead
Q12: Your objective is to convey the bad
Q13: You should always use the indirect pattern
Q14: Typically, focus on the refusal rather than
Q15: Consider using a buffer when writing a
Q17: The indirect plan for a bad-news message
Q18: A buffer should show appreciation and be
Q19: Although it will not change the bad
Q20: Use the direct plan to organize a
Q21: Sometimes you have to support decisions with
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