The balanced scorecard uses only financial measures to evaluate short-term versus long-term objectives, past outcomes versus futures outcomes, and external versus internal factors.

Question

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The balanced scorecard utilizes a variety of financial and non-financial measures to evaluate an organization's performance in areas such as customer satisfaction, internal processes, learning and growth, as well as financial measures. It takes into account both short-term and long-term objectives, past outcomes, and future outcomes, as well as both internal and external factors.

The Balanced Scorecard Uses Only Financial Measures to Evaluate Short-Term