There is no sense in achieving customer satisfaction and improving business process if these actions do not translate into financial returns for the company's owners.

Question

Quizplus · Accepted Answer

The primary goal of any business is to make a profit and provide a return on investment to its owners/shareholders. Customer satisfaction and process improvement are means to achieve this goal, therefore it is important that these actions ultimately lead to financial returns.

There Is No Sense in Achieving Customer Satisfaction and Improving