Explain the play of surface-level similarity and deep-level diversity in a workplace environment with the help of an example.

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The Answer is Yoko and Kishi who work in a finance firm both hail from Miyagi. They speak Japanese fluently and easily bonded over their shared culture and love for karaoke. Such similarities refer to surface-level similarities. However, a few months later, when they had to work on an account together, they faced several disagreements due to differences in their work styles and personalities. Yoko was more impulsive and liked to make quick decisions. On the other hand, Kishi liked to deliberate over decisions and implementation processes. In addition, Yoko was optimistic about situations whereas Kishi was overly critical and skeptical about most processes. These fundamental differences in beliefs and thought processes resulted in clashes between them. Such differences represent deep-level diversity.

Explain the Play of Surface-Level Similarity and Deep-Level Diversity in a Workplace