Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance

Question

Quizplus · Accepted Answer

According to the exit-voice-loyalty-neglect framework, the voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

Susan Daniels Works for an Event Management Company and Is