Norah Baines is one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee as Norah plans to start a family soon. Consequently, Norah writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function of communication.
A)motivation
B)accommodation
C)facilitation
D)control
E)informal

Question

Quizplus · Accepted Answer

D)Communication serves four major functions within a group or organization: control, motivation, emotional expression, and information.Communication acts to control member behavior in several ways.Organizations have authority hierarchies and formal guidelines employees are required to follow.When employees must communicate any job-related grievance to their immediate boss, follow their job description, or comply with company policies, communication is performing a control function.

Norah Baines Is One of the Most Devoted Teachers at Oakwood